ARNAOUDOVA, K.; NISHEVA-PAVLOVA, M. Enterprise data and semantic modelling: conceptual model of information technology incident management. Ann. Sofia Univ. Fac. Math. and Inf., [S. l.], v. 110, p. 25–36, 2023. DOI: 10.60063/gsu.fmi.110.25-36. Disponível em: https://ftl5.uni-sofia.bg/index.php/fmi/article/view/573. Acesso em: 17 may. 2024.